Shipping policy
At PHOENIX, we are committed to delivering your order safely and efficiently throughout South Africa.
Processing Time
All orders are processed within 1–3 business days after payment has been received and confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Times
Estimated delivery times are:
- Major Cities: 1–4 business days
- Regional Areas: 3–7 business days
- Remote Areas: 5–10 business days
Delivery times are estimates only and may vary depending on courier operations, weather conditions, public holidays, or unforeseen circumstances.
Shipping Costs
Shipping costs are calculated at checkout and will be displayed before payment is completed.
Order Tracking
Once your order has been dispatched, tracking information will be provided where available.
Inspection Upon Delivery
Customers are responsible for inspecting all products immediately upon delivery. Any shortages, damages, or discrepancies must be reported within 48 hours of receiving the shipment.
Shipping Damage and Loss
All products are carefully inspected and packaged before leaving our premises.
Once an order has been collected by the courier and is in transit, PHOENIX cannot be held responsible for delays, loss, theft, or damage caused during shipping. However, we will assist customers in lodging claims with the courier service where applicable.
If your package arrives visibly damaged, please note the damage with the courier and take photographs before accepting the delivery whenever possible.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. PHOENIX will not be responsible for delays or additional costs resulting from incorrect or incomplete delivery details.
Contact Us
For any shipping-related enquiries, please contact us at:
Email: phoenixstore4x4@gmail.com
PHOENIX reserves the right to update this Shipping Policy at any time without prior notice.