Terms of service

Welcome to PHOENIX. By accessing our website and purchasing our products, you agree to be bound by the following Terms of Service. Please read these terms carefully before using our website.

1. General

These Terms of Service govern your use of the PHOENIX website and the purchase of products offered by PHOENIX.

By using this website, you confirm that you are at least 18 years of age or have the permission of a parent or legal guardian.

2. Products and Pricing

We strive to ensure that all product descriptions, specifications, pricing, and images displayed on our website are accurate. However, errors may occasionally occur.

PHOENIX reserves the right to:

  • Modify product specifications without prior notice.
  • Correct pricing errors.
  • Refuse or cancel orders where pricing or product information is incorrect.

All prices are displayed in South African Rand (ZAR) and include VAT where applicable unless otherwise stated.

3. Orders and Payment

Orders are subject to acceptance and product availability.

Payment must be received in full before any order is processed or dispatched.

PHOENIX reserves the right to cancel any order suspected of fraud, unauthorized activity, or misuse of our services.

4. Shipping and Delivery

Shipping times provided are estimates only and are not guaranteed.

Once an order has been handed over to the courier, PHOENIX is not responsible for delays, loss, theft, or damages occurring during transit. We will, however, assist customers where possible in resolving issues with the courier.

Customers are responsible for ensuring that delivery information provided at checkout is accurate and complete.

5. Returns and Refunds

Returns and refunds are subject to our Returns & Refund Policy.

Products must be returned in their original condition and packaging unless otherwise required by applicable consumer protection laws.

6. Warranty

Products sold by PHOENIX may be covered by a manufacturer's warranty where applicable.

Warranty claims do not cover:

  • Improper installation
  • Misuse or abuse
  • Accidental damage
  • Unauthorized modifications
  • Normal wear and tear

Proof of purchase is required for all warranty claims.

7. Limitation of Liability

To the fullest extent permitted by law, PHOENIX shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website.

PHOENIX's total liability for any claim shall not exceed the purchase price paid for the product in question.

Customers are responsible for ensuring that products are installed and used correctly and in accordance with all applicable laws and regulations.

8. Product Use

PHOENIX products are intended for lawful use only.

The customer assumes full responsibility for ensuring that the installation and operation of any product complies with local laws, vehicle regulations, and safety requirements.

9. Intellectual Property

All content on this website, including logos, images, product descriptions, graphics, and branding, is the property of PHOENIX and may not be copied, reproduced, or distributed without prior written permission.

10. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of information as described in our Privacy Policy.

11. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Any disputes arising from the use of this website or the purchase of products shall be subject to the jurisdiction of South African courts.

12. Changes to Terms

PHOENIX reserves the right to update, amend, or replace these Terms of Service at any time without prior notice.

Continued use of the website following any changes constitutes acceptance of those changes.

Contact Information

For any questions regarding these Terms of Service, please contact:

PHOENIX

Email: [Your Email Address]